EPICSNOWBLOWERS.COM CUSTOMER SERVICE
FREE SHIPPING | RETURN POLICY | WARRANTY | OPEN BOX SPECIAL
LOW PRICE GUARANTEE | MANUAL | CONTACT US
FREE SHIPPING & SALES TAX
All orders include free shipping and are delivered to its destination via freight-truck delivery. The driver will lower the lift-gate and unload the shipment against your curbside where it meets your driveway. On occasion, the delivery driver may decide to put the pallet on the driveway for you per their discretion, but it is not guaranteed.
All orders take between 7-10 business days to be delivered from the date you place your order. Once your order ships out, you will receive tracking information directly to your email with instructions on how to track your estimated delivery date. Order shipping may be delayed around the holiday seasons as well as in the event of weather storms.
* Free Sales Tax outside Idaho state.
RETURN POLICY
We are confident that you will enjoy the products you purchase from Epic Snowblowers. However, if you are not completely satisfied with a product you've purchased from our website, even if you just changed your mind, you may return the item in new condition within 30 days for a refund.
Unless the product is defective, you will be responsible for the shipping costs to return your product and a 15% item re-stocking fee.
In order for products to be considered in "new condition," they must be unused, unassembled, and contain all original product packaging and accessories.
Cancelled Orders
If you chose to cancel your order within the first 24 hours you can do so free of charge. After that time period elapses, before the product ships, you'll be subject to a 10% handling fee. If you cancel or refuse the shipment after the Snow Joe Product has left the warehouse you'll be subject to a 15% restocking fee and the cost of shipping.
Returning Your Item(s)
To ensure the return of your product and speed up the refund process, please follow the instructions below carefully.
Return by Mail or Express Carriers
- Epic Snowblowers Customer Support Representatives at:
1-866-928-3150, for assistance. You will be issued a "Return Authorization" number for the item you wish to return. Make note of the return authorization number for your future reference. - If possible, place the item securely in its original package. If using another box, please pack securely to prevent damage to the returned item.
- Include all paperwork, instructions, parts, and accessories.
- Please make your Return Authorization number visible on your shipping label.
- Keep a copy of the packing slip/return request for your reference.
- Address the package to Epic Snowblowers' return address below.
- If return shipping by U.S. Mail: Insure your package and keep a copy of the tracking number.
- Please do not send your return C.O.D. - we cannot accept it.
Product Return Address
Backyard Living Source, Inc.
149 S. Adkins Way, Suite 101
Meridian, ID 83642
Items Damaged in Shipping
Please open and inspect your items immediately upon arrival. You will have 10 days from the day you receive your order to make claims for any item damaged during shipping. After this time period, claims for damage incurred during shipment will be denied. For assistance with your claim, please call our e-commerce with Epic Snowblowers at 866-696-3762.
Speedy Refunds
Epic Snowblowers will process your refund promptly upon receipt of your returned item - within 30 days at the most. Your refund will be in the same form of payment you originally used to purchase your product. The total refund amount will be the "total unit price" for the item listed on your packing slip, minus the 15% item re-stocking charge. Your refund will include any appropriate sales taxes paid, and will exclude return shipping and handling charges or any other service charges.
Conditions of "Free Shipping"
Our "Free Shipping" covers all standard shipping and handling charges to get our product safely from us to you. It does not include expedited shipping, non-standard shipping, return-shipping, customs and/or import/export fees, or fees charged by any party other than Epic Snowblowers.
If you decide you would like to return a non-defective item you will be responsible for the shipping costs to return your product to us as well as a 15% item re-stocking fee.
WARRANTY
All Greenworks snowblowers come with a four (4) year manufacture's warranty.
If you have any issues with your Greenworks snowblower please call 1-888-90-WORKS or emailservice@greenworkstools.com and one of our customer service agents will take care of your needs. If a new part is needed, it will be sent from the Greenworks Tools service center.
Snow Joe Snowblowers Warranty
All Snow Joe snowblowers come with a full two (2) year manufacture's warranty.
If you have any issues with your Snow Joe snowblower please call 1-866-SNOW-JOE or emailretail_support@snowjoe.com and one of our customer service agents will take care of your needs. If a part is needed it will be sent from the Snow Joe service center. Stocked parts will be shipped the same or following day.
Worx Snowblowers Warranty
All Worx snowblowers come with a two (2) year manufacture's warranty.
If you have any issues with your Worx snowblower please call 1-800-354-WORX and one of our customer service agents will help you to resolve the problem. If any replacement parts are needed they will be shipped from the Worx service center.
All Warranty Claims Are Subject to the Following Conditions
- The product has not been misused, abused, neglected, altered, modified or repaired by anyone other than an authorized manufacture's service center.
- The product has been subject to fair wear and tear.
- Only genuine parts and/or accessories (from the given manufacturer) have been used on or with the product.
- The product has not been used for trade, professional or commercial purposes.
- Other conditions may apply, please call the manufacture of your snowblower for details.
OPEN BOX SPECIAL
What happens when a customer decides they don't want something... after they've opened the box?
We mark it down drastically and pass the savings on to you!
What Is A "Refurbished" Snowblower?
A refurbished snowblower has typically been used at least once then returned to the factory. They may have been opened, used a time or two and then returned, or used for advertising demostrations, etc. Once back at the factory the items are fully tested, serviced if needed, and verified to be fully functioning with all original parts/instructions included. The manufacturer's full warranty still applies unless specifically noted otherwise.
Usually just 1 or 2 refurbished items of each model is available at any given time, so act fast! Quantities are limited and our selection changes daily.
What Is An "Open Box" Snow Blower?
An Open Box snowblower has never been used. However, they cannot be sold as brand new. In most cases the snowblower is an unused return that was opened by a customer then returned to us. The bottom line is that you will you money a snowblower that is good-as-new!
Open box deals are a great opportunity to save but they go quick.
Call us now at 1-866-928-3150 to see what open box items are available, or email us with the form below.
LOW PRICE GUARANTEE
We take pride in the service we provide, and one of our top priorities is to provide you with the lowest price possible on the great products we offer. We work hard to make sure that we have the lowest price but we can't always find them all. If you find a lower price advertised* on one of our competitors websites, just let us know where it is and we will gladly beat their price plus an additional 10% of the difference to thank you for brining it to our attention!
*The price suggested for matching must be listed somewhere on the competitor's website. Call in pricing deals from other online stores is not included in this promotion
Simply call our toll free number at 1-866-928-3150, mention that you would like a price match, and let us know where we can see the competitor's pricing. Or if you prefer, you can fill out our contact form to send us an email.
